Terms and Conditions

1. Definitions

• "Website" refers to gwcwipers.com.au and all associated subdomains and pages
• "Services" refers to all products, services, features, content, and applications offered through the Website
• "User", "you", "your" refers to any person accessing or using the Website
• "Products" refers to wiper blades and related automotive accessories sold through the Website
• "Order" refers to your request to purchase Products from us
• "Account" refers to your registered user account on the Website

2. Acceptance of Terms

By using our Website, you represent and warrant that:

• You are at least 18 years of age or have parental/guardian consent
• You have the legal capacity to enter into binding contracts
• You will use the Website in compliance with these Terms and all applicable laws
• All information you provide is accurate, current, and complete
• You are not prohibited from using our Services under Australian law

3. User Accounts

3.1 Account Creation

• You may create an Account to access additional features such as order tracking and saved vehicle preferences
• You can create an account using email/password or OAuth providers (Google)
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access to your Account

3.2 Account Responsibilities

• You are responsible for all activities that occur under your Account
• You must provide accurate and complete information when creating your Account
• You must update your information promptly if it changes
• You must not share your account credentials with others
• You must not create multiple accounts or impersonate others

3.3 Account Termination

We reserve the right to suspend or terminate your Account at our discretion if you violate these Terms, engage in fraudulent activity, or for any other reason. You may delete your Account at any time through account settings.

4. Products and Services

4.1 Product Information

• We make reasonable efforts to display accurate product descriptions, images, and specifications
• Product images are for illustrative purposes and may not reflect exact specifications
• We cannot guarantee that product colors, fitments, or specifications displayed on your screen are 100% accurate
• Product availability is subject to change without notice
• We reserve the right to limit quantities and discontinue products at any time

4.2 Vehicle Fitment

4.3 Product Warranty

All wiper blades are covered by a 12-month warranty against manufacturing defects:

• Coverage: Manufacturing defects in materials or workmanship
• Not Covered: Normal wear and tear, improper installation, damage from accidents, misuse, or environmental factors
• Warranty Claim Process: Contact us with order number, photos of the defect, and description of the issue
• Remedy: We will replace defective products or issue a refund at our discretion

5. Pricing and Payment

5.1 Pricing

• All prices are displayed in Australian Dollars (AUD)
• All prices include GST (Goods and Services Tax) where applicable
• Prices are subject to change without notice
• The price charged for a Product will be the price displayed on the Website at the time of order placement
• We reserve the right to correct pricing errors even after an order has been placed

5.2 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (via Stripe)
• Afterpay/Clearpay (via Stripe)
• PayPal

5.3 Payment Processing

• Payment is required at the time of order placement
• Payments are processed by third-party payment processors (Stripe, PayPal)
• We do not store full credit card details on our servers
• You authorize us to charge the payment method for the total order amount
• Payment must be successfully processed before your order is dispatched

5.4 Promotional Codes and Discounts

• Promotional codes must be entered at checkout to receive discounts
• Only one promotional code can be used per order unless otherwise stated
• Promotional codes cannot be combined with other offers unless explicitly allowed
• Promotional codes have expiration dates and usage limits
• We reserve the right to cancel orders if promotional codes are misused

6. Orders and Order Acceptance

6.1 Order Placement

• Placing an order constitutes an offer to purchase Products
• You will receive an email confirmation when your order is received
• Receipt of an order confirmation does not constitute acceptance of your order
• We reserve the right to accept or decline your order for any reason

6.2 Order Acceptance

We may decline orders for reasons including but not limited to:

• Product unavailability
• Pricing or product description errors
• Payment authorization failure
• Suspected fraudulent activity
• Inability to deliver to the specified address

6.3 Order Cancellation

• By You: You may cancel your order before it is dispatched by contacting us immediately
• By Us: We may cancel orders if payment fails, products are unavailable, or for suspected fraud
• Refunds: If we cancel your order, we will refund the full amount paid
• After Dispatch: Once dispatched, orders cannot be cancelled - please refer to our Returns Policy

7. Shipping and Delivery

7.1 Shipping Areas

• We ship to addresses within Australia only
• We deliver to residential addresses, business addresses, and PO Boxes
• We do not currently offer international shipping
• We do not offer local pickup

7.2 Shipping Methods and Costs

• Standard Shipping: FREE on all orders (5-7 business days)
• Express Shipping: A$3.90 per set (expedited delivery)
• All shipping is via Australia Post, StarTrack, DHL, or TNT
• Delivery timeframes are estimates and not guaranteed

7.3 Dispatch and Tracking

• Orders are packed and dispatched within 1 business day of payment confirmation
• You will receive a shipping confirmation email with tracking information
• Track your parcel using the provided tracking number
• Delivery may require a signature depending on carrier requirements

7.4 Delivery Issues

• Delayed Parcels: Contact the carrier using your tracking number
• Lost Parcels: If confirmed lost, we will send a replacement free of charge
• Incorrect Address: You are responsible for providing accurate delivery information
• Refused/Unclaimed Delivery: Return shipping costs may apply if a parcel is refused or unclaimed

7.5 Risk of Loss

Risk of loss and title for Products pass to you upon delivery to the carrier. We are not liable for lost, damaged, or delayed shipments once the parcel has been handed to the carrier.

8. Returns, Refunds, and Exchanges

8.1 Return Policy

We offer a 30-day return policy. You may return Products within 30 days of delivery if:

• The Product is faulty or defective
• The Product is not as described
• You received the wrong Product
• You changed your mind (change-of-mind returns)

8.2 Return Conditions

To be eligible for a return:

• Products must be unopened, unused, and in original packaging
• You must provide proof of purchase (order number)
• Photo evidence is required for damaged or defective items
• Returns must be initiated within 30 days of delivery

8.3 Return Process

1. Contact us at [email protected] to initiate a return
2. Provide your order number, reason for return, and photos (if applicable)
3. We will assess and approve your return request
4. A prepaid return label will be emailed to you (for faulty/incorrect items)
5. Drop off the parcel at Australia Post
6. Refunds are processed within 7 business days of receiving the returned item

8.4 Change-of-Mind Returns

• Customers are responsible for return shipping costs for change-of-mind returns
• Selecting the wrong vehicle during checkout is considered a change-of-mind return
• Original shipping fees are non-refundable for change-of-mind returns
• Express shipping upgrades are non-refundable

8.5 Refunds

• Approved refunds are issued to the original payment method
• Refunds are processed within 7 business days of receiving the returned Product
• Bank processing times may vary (typically 5-10 business days)
• We will notify you by email once your refund has been processed

8.6 Exchanges

We do not offer direct exchanges. If you need a different product, please return the original for a refund and place a new order.

9. Intellectual Property Rights

9.1 Our Content

• All content on the Website (text, images, logos, graphics, videos, fitment data, installation guides) is protected by copyright, trademark, and other intellectual property laws
• Content is owned by GWC Wiper Blades or licensed from third parties
• You may not copy, reproduce, distribute, modify, or create derivative works without our written permission
• "GWC", "GWC Wiper Blades", and associated logos are trademarks of Green Way Tech Solutions Pvt Ltd

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. This license does not permit you to download (except for page caching), modify, or resell any content.

9.3 User-Generated Content

By submitting content to our Website (reviews, photos, comments), you grant us:

• A worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, and display such content
• The right to use your name and likeness in connection with the content
• You represent that you own or have the necessary rights to the content you submit

10. User Content and Reviews

10.1 Product Reviews

• You may submit product reviews, ratings, and photos
• Reviews must be based on your genuine experience with the Product
• Reviews must not contain offensive, defamatory, or inappropriate content
• We reserve the right to moderate, edit, or remove reviews at our discretion
• Reviews may be displayed on the Website and used in marketing materials

10.2 Prohibited Content

You must not submit content that:

• Infringes intellectual property rights
• Contains false, misleading, or fraudulent information
• Is defamatory, obscene, pornographic, or offensive
• Contains viruses, malware, or harmful code
• Promotes illegal activities or violates any laws
• Harasses, threatens, or abuses others

11. AI Chat Assistant

11.1 AI Chat Terms

• By using the AI chat assistant, you acknowledge that your messages will be transmitted to and processed by third-party AI services (Google)
• Google may analyze, process, and store your chat data according to their privacy policies
• We temporarily retain conversation context for continuity but do not permanently store full transcripts
• Chat data may be used by Google to improve their AI models

11.2 AI Chat Limitations and Disclaimers

• The AI assistant provides general information and support but may not always be accurate or complete
• AI responses are generated automatically and may not represent official GWC policy in all cases
• Do NOT share highly sensitive personal information (passwords, credit card details) in the chat
• The AI assistant is provided "AS IS" without warranties of any kind
• We are not responsible for incorrect information, recommendations, or advice provided by the AI

11.3 Third-Party AI Provider Liability

12. Prohibited Activities

You must not:

• Use the Website for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to the Website, servers, or databases
• Use automated systems (bots, scrapers) to access or collect data from the Website
• Interfere with or disrupt the Website or servers
• Transmit viruses, malware, or other harmful code
• Impersonate any person or entity or misrepresent your affiliation
• Engage in fraudulent activities or payment disputes without valid reason
• Harass, abuse, or harm other users
• Attempt to reverse engineer, decompile, or disassemble the Website
• Use the Website to send spam or unsolicited communications
• Violate any applicable laws, regulations, or third-party rights

13. Third-Party Services and Links

13.1 Third-Party Services

Our Website uses third-party services including:

• Payment processors (Stripe, PayPal)
• Shipping services (Shippo, Australia Post, carriers)
• Email services (Resend, MailerLite)
• Analytics (Google Analytics, TikTok Pixel)
• AI services (Google Gemini)
• Security services (Google reCAPTCHA)

Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for the practices of third-party service providers.

13.2 Third-Party Links

Our Website may contain links to third-party websites. We do not control or endorse these websites and are not responsible for their content, privacy practices, or terms. You access third-party websites at your own risk.

14. Disclaimers and Warranties

14.1 Website "As Is"

14.2 No Warranty of Accuracy

• We do not warrant that the Website will be uninterrupted, error-free, or secure
• We do not warrant that product information, fitment data, or AI chat responses are accurate or complete
• We do not warrant that defects will be corrected
• Your use of the Website is at your sole risk

14.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, warranties, rights, or remedies you may have under the Australian Consumer Law (ACL) or other applicable laws that cannot be lawfully excluded. Our liability for breach of a consumer guarantee is limited to, at our option, replacement of the goods or supply of equivalent goods.

15. Limitation of Liability

• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage arising from use of Products
• Damage resulting from use of the Website or inability to use the Website
• Damage resulting from third-party services (payment processors, shipping, AI providers)
• Damage resulting from data breaches, security incidents, or unauthorized access
• Damage resulting from errors, omissions, or inaccuracies in content or fitment data
• Damage resulting from AI chat assistant advice or recommendations

Maximum Liability:

Our total liability to you for any claims arising out of or related to these Terms or your use of the Website shall not exceed the amount you paid for the Product in question or A$100, whichever is less.

Note: These limitations apply even if we have been advised of the possibility of such damages. Some jurisdictions do not allow certain warranty disclaimers or limitations of liability, so some of the above limitations may not apply to you.

16. Indemnification

You agree to indemnify, defend, and hold harmless GWC Wiper Blades, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

• Your violation of these Terms
• Your violation of any laws or regulations
• Your violation of third-party rights (intellectual property, privacy, etc.)
• Your use of the Website or Products
• Your user-generated content (reviews, photos, comments)
• Fraudulent or malicious activities

17. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms due to events beyond our reasonable control, including:

• Natural disasters (floods, fires, earthquakes)
• Pandemics or health emergencies
• War, terrorism, riots, civil unrest
• Government actions, laws, or regulations
• Labor disputes or strikes
• Telecommunications or internet failures
• Carrier delays or failures

18. Dispute Resolution and Governing Law

18.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Australia.

18.2 Informal Resolution

Before initiating formal legal proceedings, you agree to contact us at [email protected]to attempt to resolve the dispute informally. We will make a good faith effort to resolve disputes amicably.

18.3 Consumer Complaints

If you are not satisfied with our resolution of your complaint, you may contact the Australian Competition and Consumer Commission (ACCC)or your relevant state or territory consumer protection agency.

19. Termination

19.1 Termination by You

You may terminate your Account at any time by deleting it through account settings or contacting us.

19.2 Termination by Us

We may suspend or terminate your Account or access to the Website immediately, without prior notice, if:

• You breach these Terms
• You engage in fraudulent or illegal activities
• You abuse or harass our staff or other users
• We are required to do so by law
• We discontinue the Website or Services

19.3 Effect of Termination

Upon termination, your right to access and use the Website will immediately cease. Termination does not affect pending orders or obligations. Sections that by their nature should survive termination (including warranties, disclaimers, liability limitations, and governing law) shall survive.

20. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website with an updated "Last Updated" date. Material changes will be notified by:

• Updating the "Last Updated" date at the top of this page
• Displaying a notice on the Website homepage
• Sending an email notification (if you have an Account)

Your continued use of the Website after changes constitutes acceptance of the updated Terms. If you do not agree with changes, you must discontinue use of the Website.

21. General Provisions

21.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Website, constitute the entire agreement between you and GWC Wiper Blades regarding use of the Website.

21.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

21.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it in the future.

21.4 Assignment

You may not assign or transfer these Terms or your Account without our prior written consent. We may assign or transfer these Terms without restriction.

21.5 Headings

Headings in these Terms are for convenience only and do not affect interpretation.

21.6 Language

These Terms are written in English. Any translations are provided for convenience only. In the event of any conflict, the English version prevails.

22. B2B and Reseller Terms

We welcome resellers and bulk buyers. If you are a business customer or reseller:

• Contact us at [email protected] for B2B support, bulk discounts, and wholesale pricing
• Separate terms may apply for bulk orders and reseller agreements
• You must not misrepresent our Products or use our branding without permission
• You are responsible for complying with all applicable laws in your jurisdiction

23. Contact Information

If you have questions, concerns, or complaints about these Terms, please contact us:

Thank you for choosing GWC Wiper Blades. We are committed to providing quality products and excellent customer service.